Privacy policy
Last updated: 25 January 2026
Luxe Labs Australia is committed to protecting the privacy of its customers and website visitors. This Privacy Policy explains how Luxe Labs Australia collects, uses, stores and safeguards personal information when individuals visit the website, make a purchase or interact with its services.
By using the Luxe Labs Australia website (www.luxelabs.com.au) or providing personal information, individuals agree to the terms outlined in this policy.
Information Collected
Luxe Labs Australia collects personal information necessary to process orders, improve customer experience and operate its online store.
Information Collected - Information Provided Directly
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party providers; Luxe Labs does not store full card information)
- Order history
- Messages or enquiries submitted through contact forms or email
Information Collected Automatically
When individuals browse the Luxe Labs website, Luxe Labs website may automatically collect:
- IP address
- Device type
- Browser type
- Pages viewed
- Time spent on the site
- Cookies and similar tracking technologies
This information helps Luxe Labs Australia improve website performance and user experience.
How Information Is Used
Luxe Labs Australia uses personal information to:
- Process and fulfil orders
- Communicate about purchases
- Respond to enquiries and provide customer support
- Improve the website, products, and services
- Send updates, promotions or newsletters (only when individuals option in)
- Prevent fraud and maintain website security
- Comply with legal obligations
Information is only used for the purposes for which it was collected.
Cookies And Tracking Technologies
The Luxe Labs website uses cookies to:
- Enable essential site functions
- Remember preferences
- Analyse website traffic
- Improve the shopping experience
Cookies may be disabled in browser settings, although some site features may not function correctly.
Sharing Of Information
Luxe Labs Australia does not sell, or trade personal information collected.
Information may be shared with trusted third parties when necessary to operate the business, including:
- Payment processors
- Shipping and delivery partners
- Website hosting providers
- Email marketing platforms (only for opted-in subscribers)
- Analytics tools
These partners are required to protect personal information and use it solely for the services they provide.
Data Storage and Security
Luxe Labs Australia takes reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. This includes secure servers, encrypted connections and restricted access to sensitive data. However, no method of online transmission is completely secure, and Luxe Labs Australia cannot guarantee absolute protection.
Individual Rights
Under Australian privacy laws, individuals have the right to:
- Access the personal information held about them
- Request corrections to inaccurate information
- Request deletion of information where legally appropriate
- Opt out of marketing communications at any time
Requests can be made by contacting Luxe Labs Australia at: hello@luxelabs.com.au
Third-Party Links
The Luxe Labs Australia website may contain links to external websites. Luxe Labs Australia is not responsible for the privacy practices or content of these sites.
Children's Privacy
The Luxe Labs Australia website is not intended for individuals under 16 years of age. Luxe Labs Australia does not knowingly collect personal information form children.
Changes to this Policy
Luxe Labs Australia may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Information
For questions about this Privacy Policy or how Luxe Labs Australia handles personal information, please contact the Luxe Labs Team at hello@luxelabs.com.au.